Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: May 2026

Victoria Tax Resolution (“we,” “us,” or “our”) operates victoriataxresolution.com. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and your rights regarding that information.

We take privacy seriously. Tax matters are sensitive. Any information you share with us is treated with strict confidentiality.

1. Information We Collect

Information you provide directly

When you fill out a contact form, book a strategy session, or send us an email, you may provide:

• Your name and contact information (email address, phone number)
• General information about your IRS situation (type of problem, amounts owed, notices received)
• Any other details you choose to share

We do not ask for Social Security numbers, tax identification numbers, or financial account numbers through this website. If that information is needed, it is collected only through secure, encrypted channels after a formal engagement is established.

Information collected automatically

When you visit our website, standard web server logs may record your IP address, browser type, pages visited, and time of visit. This data is used solely for website security and performance — not for tracking or advertising.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry or schedule your strategy session
• Assess whether we can help with your IRS situation
• Communicate with you about your case if you become a client
• Send informational follow-ups you have requested

We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

3. Tax Professional Confidentiality

Luisa N. Victoria is a Federally Authorized Enrolled Agent, authorized to practice before the Internal Revenue Service. As a tax professional, she is bound by strict professional standards regarding client confidentiality under Treasury Circular 230.

Any information you share in the context of seeking tax representation is treated as confidential professional communication.

4. Cookies

This website may use essential cookies to ensure basic functionality (such as remembering your session on the booking page). We do not use tracking cookies, advertising cookies, or third-party analytics cookies without your explicit consent.

You can disable cookies in your browser settings. Disabling cookies will not prevent you from using any core features of this site.

5. Third-Party Services

We may use the following third-party services to operate this website:

• Calendly or similar booking tools — for scheduling strategy sessions. Their own privacy policies apply when you interact with their booking pages.
• Email service providers — for sending confirmation and follow-up emails. We use reputable providers with appropriate data protection agreements.

We do not use Google Analytics, Facebook Pixel, or similar behavioral tracking tools.

6. Data Retention

We retain contact and inquiry information for as long as reasonably necessary to respond to your inquiry and, if you become a client, for the duration required by applicable tax professional standards and law. You may request deletion of your information at any time (see Section 8).

7. Children’s Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has submitted information through this site, please contact us and we will delete it promptly.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to any legal retention requirements)
• Opt out of any marketing communications at any time

To exercise any of these rights, contact us at the address below.

9. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of internet transmission is 100% secure. If you need to share sensitive documents, we will provide a secure channel for doing so.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of this website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: